Refund Policy

Our Commitment

We want you to be completely satisfied with RASID. Every plan includes a free trial so you can experience the full service before being charged. This policy explains what happens after your trial ends and how we handle refund requests.

Free Trial

All RASID subscriptions begin with a free trial period:

• Starter plan: 7-day free trial
• Growth plan: 7-day free trial
• Agency plan: 14-day free trial

You will not be charged during the trial period. If you cancel before the trial ends, you will not be billed at all.

Subscription Payments

After your free trial ends, your subscription renews automatically on a monthly or annual basis. All payments are processed securely by our payment provider.

Cancellation

You may cancel your subscription at any time from your account settings or by contacting us at support@ras-id.com. Upon cancellation:

• You retain full access to the Service until the end of your current billing period.
• No further charges will be made after cancellation.
• We do not provide prorated refunds for unused time within a billing period.

Refund Eligibility

Subscription payments are generally non-refundable. However, we will review refund requests in the following situations:

• You were charged after cancelling your subscription.
• You experienced a significant technical failure on our end that prevented you from using the Service for more than 72 consecutive hours.
• You were charged twice for the same billing period due to a system error.

How to Request a Refund

To request a refund, contact us at support@ras-id.com within 7 days of the charge with:

• Your account email address
• The date and amount of the charge
• The reason for your refund request

We will review your request and respond within 3 business days. Approved refunds are processed within 5–10 business days depending on your payment method.

Questions

If you have any questions about this policy, please contact us at support@ras-id.com. We're happy to help.